[Info] How does the conflict resolution feature work?


#1

This post is the official manual for Karrot’s conflict resolution feature. It covers–

  • how to initiate the process and
  • what the process itself entails

You can discuss this feature here: Conflict resolution with possibility to remove user from group


#2

Setup

Currently only one member is needed to initiate a conflict resolution process about a fellow Karrot user.

Trigger button

The button to trigger a conflict resolution process is located on a user’s profile. It looks differently depending on the circumstances.

It is hidden–

  • on one’s own profile and
  • on the profile of a person you don’t share a group with.

image

It is red, if–

  • there already is a conflict resolution process ongoing about this person in this group.

image

It is grey, if–

  • a conflict resolution process can be started.

image

Sometimes a grey button still does not mean that you can just click it and set up a conflict resolution process. There are two possible reasons for it not working:

  • You are still a newcomer and lack the rights to edit the group. In this case you’re also not allowed to start a conflict resolution process.
  • The group has less than 4 active members with editing permissions. In this case voting doesn’t make much sense and we hope that you’ll be able to just talk to each other to resolve potential conflicts.

Stepper

If you have the necessary rights and your group has enough active members, clicking the grey trigger button opens a stepper to lead you through the initiation process. These are the four steps:

  1. Attention - Please be aware that all members of your group that have editing permissions will get notified of the newly started process. They will be added to a conversation about the conflict.
  2. Thank you - We think that conflicts should be resolved as soon and as openly as possible and we know that it can be hard to be the person pointing the finger - even though everybody might be aware of the fact that there’s something wrong. So we want to say thank you for caring for your community by not keeping quiet.
  3. Info - Some concise info about what’s going to happen and a link to this page with the promise to explain more… :wink:
  4. Statement - Here you find a text field in which you should enter what made you decide to start this process. What is this conflict about? What were the concrete things that happened? Please write as much text as you like to explain to your fellow group members why you think there is a problem. And be aware: The person this process is about will also be able to read this!

On the last step you will see the button to submit the new issue. If you want, you can still cancel it and nothing will have happened, but if you click ‘submit’ the conflict resolution process will be started, everybody involved will get notified and over the next seven days people will be able to discuss and vote on this issue.


#3

Voting

The idea of the conflict resolution feature is that the whole group can decide what to do if there is a problem with a specific member. The voting should always be accompanied by an open discussion which helps the group’s members to make up their minds. To facilitate this decision making structure every member can change their vote as often as they wish while the voting is still ongoing. On top of that, a user can also undo their vote of they decide so in time.

Options

So far there are three proposals the members can vote on:

  • The user stays in the group
  • The user gets removed from the group
  • Extend the time to keep discussing

If ‘The user stays in the group’ wins, well, the user stays in the group and nothing changes.
If ‘The user gets removed from the group’ wins, the user gets kicked out of the group. They are not banned and they don’t lose their account on Karrot, which means that they could theoretically apply to join the group again immediately.
If ‘Extend the time to keep discussing’ wins, a second voting round starts and the whole process is repeated. The chat stays open and people can continue the discussion, but the voting starts over and everybody needs to cast a new vote if they wish to further participate in the decision making.

Score voting

Please note that this is not a binary vote, which means that you can - and should! - express your resistance or support on every single possibility! With this voting system it is possible to express much more nuanced opinions than simply supporting one option and dismissing all others.

Examples

Maybe your opinion is that the person indeed is problematic but that kicking them out of the group is too drastic as well, still you want to have this issue decided rather sooner than later. This could be your vote:

  • The user stays in the group -> support
  • The user gets removed from the group -> resistance
  • The time to discuss gets extended -> strong resistance
    On top of that you might want to share your opinion in the conflict conversation.

Maybe your opinion is that the whole issue is based on a big misunderstanding and that removing anybody is just a shortcut and not actually solving anything. People should rather take the time to really try and work together productively. This could be your vote:

  • The user stays in the group -> strong support
  • The user gets removed from the group -> strong resistance
  • The time to discuss gets extended -> neutral
    On top of that you might want to share your opinion in the conflict conversation.

Maybe your opinion is that the person really is the cause of a lot of fuss, that there have been enough tries to talk to them and that it’s time for consequences to protect the group. This could be your vote:

  • The user stays in the group -> strong resistance
  • The user gets removed from the group -> strong support
  • The time to discuss gets extended -> strong resistance
    On top of that you might want to share your opinion in the conflict conversation.

Results

After 7 days the results get evaluated and put into effect automatically.

Calculation

Every option counts as a numeric value:

  • Strong support = +2
  • Support = +1
  • Neutral = 0
  • Resistance = -1
  • Strong resistance = -2

All votes are summed up per proposal and the total scores are compared. The proposal with the highest total score wins.

In case of a tie a second voting round is started, since the issue obviously couldn’t be resolved.

The number of members who cast a vote is displayed as well, which enables everyone to calculate mean scores if they wish to do so.

Edge cases

A vote can not be decided in two cases:

  • the affected user leaves the group while the conflict resolution process is still ongoing
  • not a single vote is cast on an issue

If one of the above happens the conflict resolution process ends without any decision and the user in question remains in the group.


closed #4

#5

You can discuss this feature here: Conflict resolution with possibility to remove user from group